The story of the caterer
In the past period of time, our restaurant industry has experienced unprecedented challenges. The impact of the epidemic on the industry has forced us to adapt quickly to new business models. While many of our peers closed their stores, those of us that survived added delivery services to stay afloat. The good news is that customer demand for takeout has increased significantly, with orders up 20% compared to last year.
However, as take-out orders surged, so did complaints. The most common problem was delayed delivery, but 36 percent of customers reported that the food they received was cold or stale. It's not always the deliveryman's fault, sometimes the problem lies in the packaging of our meals. Choosing the right food containers and LIDS is key to improving the quality of our service, which helps us provide our customers with an excellent in-home dining experience.
The importance of packaging
If you've ever brought home something wrong with your food from one of our stores, like fries soaking in coke or a meal getting cold, you know how important it is to choose the right food container.
Our selection of takeaway food containers
Our experience working with many food service clients has taught us that choosing the right delivery container is crucial. We offer aluminum foil containers and LIDS that seal securely, keep food warm and prevent liquid leaks. Our premium aluminum foil containers not only do this, but also have the environmental advantage of being 100% recyclable. 75% of the world's aluminum is still being recycled!
Here are some of our key considerations when choosing takeaway containers:
Size: We choose containers that match our serving size to avoid staff guessing or using oversized containers, which both controls costs and ensures consistency.
Display: We choose containers that can display food beautifully, so that customers can feel visually happy.
Strength: We do not choose containers that bend, fold or leak easily to save costs. We make sure our containers are strong enough to handle the delivery task.
Home experience: Our containers have tight-fitting LIDS that don't leak and keep food fresh and warm. For hot food, we considered using aluminum foil containers so customers could heat the food directly in the oven.
The art and science of food packaging
We expect to see a recovery in the restaurant industry and continued growth in the delivery business. Since the start of our delivery service, more than a third of our peers plan to continue to provide delivery services after the outbreak ends. But it must be noted that consumer expectations are also rising - more than a quarter of consumers said they would stop ordering if the delivery experience was not good.
To improve our delivery experience, now is the time to work with experts who understand our business and can help us find the best way to pack. Such a partner will help us select the most suitable delivery packaging, thereby improving the efficiency of our service and enhancing the dining experience of our customers.
When selecting suppliers, we aim to find packaging companies that offer protective products, improve efficiency and lead the industry with innovative solutions. We hope that through these efforts, our business can be more prosperous!
